Introduction

These terms and conditions (“Terms”) apply to the use of Pen and Paper Love's website and services (“Services”). By using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services. Service Description Pen and Paper Love is a platform that allows customers to send handwritten letters, postcards, and cards to their loved ones. Our Services include the creation of customized written content by our computerized handwriting system.

Ordering

Customers may place orders for our Services through our website. All orders are subject to availability and our acceptance. We reserve the right to refuse any order at our discretion.

Payment

Customers must pay the full amount of their order at the time of ordering. We accept payment by credit card or PayPal.

Delivery

Delivery times are estimated and not guaranteed. We are not responsible for delays in delivery caused by shipping carriers or other third parties.

Refunds

Refunds will only be given in the event of a technical issue with the Service that cannot be resolved, or if we are unable to fulfill the order for any reason.

Intellectual Property

The content created through our Services is the property of the customer who ordered the Service. However, by using our Services, customers grant Pen and Paper Love a non-exclusive license to use the content for marketing purposes.

Disclaimer

Pen and Paper Love makes no warranties or representations about the accuracy or completeness of our Services. Our Services are provided on an “as is” basis.

Limitation of Liability

Pen and Paper Love will not be liable for any damages arising from the use of our Services. This includes, but is not limited to, direct, indirect, incidental, and consequential damages.

Changes to Terms

Pen and Paper Love reserves the right to make changes to these Terms at any time. Continued use of our Services after any changes have been made constitutes acceptance of the new Terms.

Governing Law

These Terms and any disputes arising from them will be governed by the laws of the province of Ontario, Canada.

Contact Information

If you have any questions about these Terms, please contact us at info@penandpaperlove.com.

At Pen and Paper Love, we are committed to protecting the privacy of our users and customers. We understand the importance of privacy in the online world and strive to maintain a high level of protection for our users and customers. This Privacy Policy outlines how we collect, use, and disclose the personal information we receive from our users and customers. By using our website and services, you agree to the terms outlined in this policy.

Information Collection

We collect information from our users and customers through our website and order forms. This information includes, but is not limited to, names, addresses, emails, phone numbers, and billing information. We also collect information about the products and services that users and customers purchase from us.

Use of Information

The information we collect is used for the following purposes: To process and fulfill orders, including the creation and delivery of handwritten letters, postcards, and cards. To communicate with users and customers regarding their orders and services. To improve our products and services based on the feedback we receive from users and customers. Disclosure of Information We do not disclose any personal information to third parties, except as required by law. If we are required to disclose personal information to comply with legal requirements, we will only do so with the user or customer’s consent.

Security of Information

We take the security of our users’ and customers’ personal information seriously and have implemented appropriate technical, administrative, and physical measures to protect it. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. We do not assume any liability for any unauthorized access or loss of personal information.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify users and customers through our website or by email.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at info@penandpaper.com.

At Pen and Paper Love, we take pride in the unique and personal nature of each of our love letters and cards. However, as each card is individually written, it may not come out perfectly or may become cut off during the writing process. Please note that we do not offer refunds for any of our products. Our no refund policy is in place to ensure that we can maintain the quality of our service and offer the best possible experience for our customers. If you have any concerns about your order, please contact us immediately and we will do our best to address them. We appreciate your understanding and support of our commitment to providing a high-quality product. Thank you for choosing Pen and Paper Love!